Shipping policy

At House Hippos, every order is thoughtfully prepared and packaged with care. We look forward to delivering a little piece of the Clubhouse to your doorstep.

Shipping Destinations

We currently ship exclusively within the United States.

International shipping is not available at this time, but we hope to welcome more members to the Clubhouse in the future.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During product launches, holidays, or periods of high order volume, processing times may be extended.

Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your order and delivery location.

Estimated delivery times will be displayed at checkout when available.

Please note that delivery estimates do not include order processing time and are not guaranteed.

Order Tracking

Once your order has shipped, you'll receive an email containing your tracking information.

Please allow up to 24–48 hours for tracking updates to appear after your shipping confirmation.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

If you notice an error, contact us at harrison@househippos.com as soon as possible.

While we'll do our best to accommodate changes, we cannot guarantee address modifications once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

While we take great care in preparing every order, shipping delays and unexpected issues can occasionally occur.

If your package is significantly delayed, lost, or arrives damaged, please contact harrison@househippos.com with your order number and any relevant details.

Our team will work with you and the shipping carrier to investigate the issue and determine an appropriate resolution in accordance with applicable law.