Refund policy

At House Hippos, we take pride in every piece we create and want you and your pup to love your purchase. If something isn’t quite right, we’re happy to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact. Items must be free of pet hair, stains, odors, and signs of wear.

Proof of purchase is required for all returns.

How to Start a Return

To request a return, please email harrison@househippos.com with your order number and reason for return.

Once your return is approved, we’ll provide a prepaid shipping label and instructions on how to send your item back.

Please do not send items back without first contacting our team.

Return Shipping

House Hippos is pleased to offer complimentary return shipping on all approved returns within the United States.

Once your return request has been approved, we’ll provide a prepaid shipping label and instructions for sending your item back.

We do not charge restocking fees.

Refunds

Once your return has been received and inspected, we’ll notify you of its approval status.

Approved refunds will be issued to your original payment method within 10 business days of approval. Please allow additional time for your bank or payment provider to process the refund.

Exchanges

We understand that finding the right fit for your house hippo can take a little trial and error.

For a different size, color, or style, we recommend returning your original item and placing a new order, subject to availability.

Sale Items & Gift Cards

Gift cards and items marked as sale are not eligible for return or exchange, except where required by law.

Damaged or Incorrect Items

Every order is thoughtfully prepared, but if something arrives damaged, defective, or incorrect, please contact harrison@househippos.com with your order number and photos of the issue.

We’ll work with you to make it right at no additional cost.